zetwin Privacy Policy

1 Introduction and Scope

zetwin ("we", "us", or "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") applies to our website zetwin.cam and describes what types of personal information we collect, why we collect it, how it is used, and what rights you have.

By using our website or creating an account, you agree to the terms of this privacy policy. If you have any questions after reading this policy, please contact our support team.

zetwin provides services only to persons aged 21 or older. It is not our intention to collect any information from minors, and we strictly avoid doing so.

2 Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity number (for age verification)
• Email address and mobile number
• Login credentials (username and encrypted password)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Deposit and withdrawal history
• Records of communication with our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Session duration and page visit records
• Information obtained from cookies and similar tracking technologies
• Gaming activity and betting history

2.3 Information Received from Third Parties

• Transaction confirmations from payment processors (such as bKash or Nagad)
• Risk assessment data from fraud detection services
• KYC (Know Your Customer) related information from identity verification agencies

3 Purpose of Using Information

We use the information we collect for the following legitimate purposes:

• Account Management: To create, verify, and maintain your gaming account.
• Service Delivery: To process game play, bonuses, deposits, and withdrawals.
• Identity Verification: To complete age verification and the KYC process.
• Fraud Prevention: To detect and prevent unauthorized use of accounts and fraudulent activity.
• Customer Support: To resolve your inquiries and complaints.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To conduct analysis for improving our platform and user experience.
• Communications: To send important account-related notifications, transaction confirmations, and security alerts.

4 Cookie Policy

zetwin uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help our website function more effectively.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functional Cookies: To remember your preferences, such as language selection.
• Analytical Cookies: To understand website traffic and usage patterns.
• Security Cookies: To detect fraudulent activity.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect specific website functionality.

5 Information Sharing and Disclosure

zetwin does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

We share information with trusted third-party service providers who assist in operating our platform, such as payment processors, KYC verification agencies, and technology support providers. These partners may only access the information necessary to perform their designated tasks.

5.2 Legal Requirements

We are legally obligated to respond to valid requests from courts, regulatory bodies, or law enforcement authorities. Information may also be disclosed to fulfill obligations related to anti-money laundering (AML) and counter-terrorism financing (CFT).

5.3 Business Transfers

If zetwin participates in a merger, acquisition, or asset transfer, user information may be part of the transferred assets. In such cases, we will notify you in advance.

6 Data Protection and Security

Keeping your information secure is our top priority. We have adopted industry-standard security measures:

• SSL Encryption: All data between you and our servers is protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive information such as passwords is stored in encrypted form.
• Access Controls: Only authorized personnel may access user information.
• Regular Audits: Our systems undergo regular security audits.
• Fraud Detection: Automated systems are used to identify suspicious activity.
• Two-Factor Authentication: Two-step verification is available for additional account security.

However, data transmission over the internet is never completely secure. Even with maximum precautions, we cannot guarantee the complete elimination of all risks. Keeping your password confidential and not logging in from unfamiliar devices is your own responsibility.

7 Data Retention Period

We retain your information for as long as it is necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may need to be retained for a specified period in accordance with applicable law.
• Transaction Records: Financial transaction records are retained for an extended period in compliance with anti-money laundering laws.
• Support Conversations: Customer support records are retained for a defined period for service quality improvement.

Once the retention period expires, we securely delete or anonymize the data.

8 Your Rights

As a zetwin user, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a copy within a reasonable time.

8.2 Right to Rectification

If any of your information appears to be incorrect or incomplete, you may request a correction.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, where legal obligations exist, it may not be possible to delete all information.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. You may unsubscribe from our notifications at any time.

8.5 How to Exercise Your Rights

To exercise any of your rights, please contact our privacy team by email at [email protected]. We will generally respond within 30 days.

9 Protection of Minors

zetwin strictly provides services only to persons aged 21 or older. We do not knowingly collect any personal information from minors.

An age verification process is carried out at the time of registration. If we become aware that a minor is using our platform, that account will be immediately closed and the associated information will be deleted.

If a parent or guardian believes their child is using zetwin, please contact us at [email protected].

10 International Data Transfers

zetwin's servers and service provider partners may be located outside Bangladesh. Your information may be transferred to international servers. In such cases, we ensure that data protection standards are maintained and that any transfer is carried out in compliance with applicable law.

Our agreements with third-party service providers include data protection provisions that ensure your information is adequately protected.

11 Policy Changes

We may modify or update this privacy policy from time to time. Before changes take effect, we will:

• Publish a notice on the website
• Update the "Last Updated" date at the top of the page
• Send email notifications to registered users for significant changes

Continued use of the website after a policy change will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

12 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us:

This privacy policy was last reviewed in January 2026. Please also read our Terms and Conditions and Responsible Gaming pages.